Contact Center Metrics That Matter: Context Over Vanity
Forget vanity metrics. Learn why context-rich KPIs like AHT, FCR, QA, and CSAT truly define customer support success—and how OmniComm uses them.
Quality Assurance in Multilingual CX: Getting It Right Across Every Language
QA should never be English-only. Explore how OmniComm’s dual-layer QA model ensures quality across every supported language and channel.
